FREQUENTLY ASKED QUESTIONS

Q) Do I HAVE TO LODGE TAX RETURN ?

Most people need to lodge a tax return each year. If you had tax taken from any income you received during the financial year, you need to lodge a tax return. However, there are certain exceptions based on age, income and expenses. Your best bet is to come in and have a chat with us and we can talk you through it.

Q) WILL I BE PENALISED FOR LODGING MY RETURN LATE ?

You should make every effort to lodge your return by the due date. If you are late, you may receive a fine or interest penalty charge from the ATO. Another benefit of being our client means that we may be able to help you minimise charges with our lodgement extension.

Q) CAN I HAVE YOUR FEE TAKEN FROM MY REFUND ?

Yes, our fees can be taken from your refund. Extra charges may apply if you choose to receive your refund by cheque, or if you have unpaid fees like HECS or DOCS.

Q) I ONLY WORKED A FEW WEEKS THIS YEAR. WILL I GET ALL MY TAX BACK ?

Taxes are calculated based on the whole financial year. If you earnt less than the tax-free threshold (currently at $18,200) you may get your tax back, depending on your circumstances.

Q) DO YOU GUARANTEE YOU’RE WORK ?

We’ve built a proud reputation of excellence over the years. Every return is prepared by our highly-trained specialist consultants, and double-checked prior to lodgement. Every legitimate deduction or rebate will be claimed; we will leave no stone unturned. If for any reason, we make an error that results in additional tax or penalties imposed by the ATO over and above your correct position we will pay that penalty or interest. We guarantee every aspect of your finances will be held in strict confidence.

Q) WHAT IS YOUR FEE POLICY ?

Our aim is to provide the best possible service for the most reasonable fee. Our fees include;

On the spot service;

  • Personal attention from one of our specialist consultants;
  • Complete industry checklists to search for every legal deduction;
  • Final checking, recording and lodgement of your return; and
  • All year advice about your return.

Our fees are fully tax deductible in the year paid.

Q) WHAT FORMS DO I NEED TO FILL IN FOR AN EMPLOYER ?

Your employer should provide you with a Tax File Number (TFN) Declaration Form when you first start your job. You will need to complete this form and include your personal TFN and return it to your employer.

Q) HOW LONG WILL MY REFUND TAKE ?

Once you have lodged your tax return, we will let you know if you are entitled to a refund or if you have a tax debt to pay. Most refunds will be issued within 12 business days if you lodged online, or up to 50 business days if you lodged a paper return. If you provided us with valid Australian bank account details in your return, your refund will be paid directly to your account.

Q) CAN you HELP ME SETUP A COMPANY AND LODGE MY COMPANY TAX RETURNS ?

If you’re just getting started, starting a business involves a number of tax obligations and registrations you need to consider. To register your business you’ll need to get a Tax File Number (if you’ve selected an entity other than sole trader), an Australian Business Number or ACN, registering your business name and getting an AUSkey.

Tax registrations include GST, PAYGW, PAYGI and FBT to name a few. Depending on the nature of your business, some of these will be compulsory.

Q) I HAVE A WORKING VISA. WHAT DO I NEED SO I CAN WORK IN AUSTRALIA ?

If you already have a working visa, you will also need to obtain a Tax File Number (TFN) to be properly recognised for tax purposes in Australia. You can apply for a TFN from the ATO website.

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CONTACT US

Head Quarters

Level 1, 34 Atherton Road,
Oakleigh, VIC 3166
Ph: (03) 95309750

Dandenong

Level 1, Suite 7, 148 Walker Street,
Dandenong, VIC 3175
Ph: (03) 95309750

Point Cook

Unit 26/22-30
Wallace Ave, Point Cook VIC 3030
Ph: (03) 95309750

Tasmania

Shop No 2, 184 New town road
New town Tas 7008
Ph: (03) 62009550

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